WHAT IS YOUR RETURN POLICY?
- To qualify for our guarantee and to ensure optimal, responsible care of your live order you must be available to sign for your package at the first delivery attempt.
- REFUSAL of order delivery will VOID any guarantee. The shipping BAG OR BOX you receive will include a packing slip or online bill which contains the size and quantity of live product that has been billed to your account.
- IF this packing slip differs from what was received, please notify us by WhatsApp Expomx.in or E - Mail - expomx6@gmail.com. This is not an invoice and does not contain pricing and billing info. Always follow the acclimation procedure even if your new arrival appears to be dead.
- In the rare event of a loss, please WhatsApp Us as soon as the loss occurs (including any loss upon arrival). To take advantage of our guarantee, follow the steps outlined below within your guarantee timeframe: Live Arrival Guarantee (Expert Only aquatic life) .
- If your live product does not arrive alive upon delivery, You can cancel your order take a picture and send us our WhatsApp number [ Please don't call just WhatsApp Us Any Time We Reply You Every Day At 7pm to 11pm ] within the same day of delivery to qualify for your Live Arrival Guarantee. Attach a digital photo of the loss.
- Please Note --- For Live Product - For Example > You Purchase Live Product When Our Delivery Boy Arrive Your Place And Give You Your Live Product You First Check Your Live Product And 100% Satisfy With Then You Pay By Cash. [ After You Pay Your Bill We Didn't Responsible For Any Problem And We Didn't Refunds Live Product Or Money .
The specimen should be photographed out of the shipping bag or aquarium and on a white background. Include your name, order number, and item number of deceased specimens. Please preserve the deceased specimen by placing it in a plastic bag, sprinkling a teaspoon of salt over it, and then freezing, in the event we would ask for the return of your specimen. You may discard the remains after we have processed your claim and sent you a verification email. Store credit* for the purchase price of the qualifying item(s) will be applied to your account
WHAT ARE THE PAYMENT OPTIONS?
- Now - Only Cash on Delivery.
- Please Note --- For Live Product - For Example > You Purchase Live Product When Our Delivery Boy Arrive Your Place And Give You Your Live Product You First Check Your Live Product And 100% Satisfy With Then You Pay By Cash. [ After You Pay Your Bill We Didn't Responsible For Any Problem And We Didn't Refunds Live Product Or Money .